Leveringspolitik

Please carefully review our shipping policy when purchasing from us. This policy applies to any order you place.

What are my shipping & delivery options?

We offer two main shipping options:

  • Standard Shipping: $4.70 (Estimated delivery time: 8-12 business days)
  • Priority Shipping: Free (Currently offering free priority shipping! Estimated delivery time: 5-8 business days)

Estimated delivery times by country:

Here are the estimated shipping times for different regions:

  • United States: 5-12 business days
  • Canada: 5-12 business days
  • Australia: 5-12 business days
  • United Kingdom: 6-14 business days
  • New Zealand: 6-14 business days
  • Europe (general): 6-15 business days
  • Other countries: 12-22 business days

Please note: Delivery times are estimates and may vary due to customs processing, holidays, or unforeseen delays.

Processing time:

All orders are processed and shipped within 24-72 hours after your purchase is confirmed.

Do you ship internationally?

Yes, we proudly offer worldwide shipping! While we strive to deliver to as many countries as possible, some international orders may be subject to additional taxes or duties. If applicable, you will be responsible for these additional costs. We recommend checking with your local customs office for more information.

How do I check the status of my order?

Once your order is shipped, you will receive an email with a tracking number to monitor its progress. If you haven't received your tracking details or need assistance, feel free to contact us.

What happens if my order is delayed?

In the unlikely event of a delay, we'll notify you immediately and provide a revised delivery date. Your satisfaction is our priority, and we will do everything we can to get your order to you as quickly as possible.

If your order is delayed beyond the estimated delivery time, please contact us, and we’ll provide assistance or offer a solution, including partial or full refunds depending on the situation.

For EU customers:

Your statutory rights are always protected. Unless otherwise stated, we guarantee that your order will be delivered within 30 days from the date of order confirmation. In the event of delays due to customs or unforeseen circumstances, we will notify you promptly.

Credit card safety:

Our website is SSL encrypted and certified to ensure safe and secure transactions. All credit card payments are processed with our payment processor Shopify. We don't store any credit card information, and we will never share your personal information.

How can you contact us?

Got questions or need help? Our support team is here for you! Reach out to us anytime at shop@kiicity.com, and we'll respond within 24 hours. Your satisfaction is our top priority.